Most Raphael Tours experiences are private—only some are shared with other travelers—so they can be tailored to your pace, interests, and schedule, and are led by licensed local guides.

Many itineraries include skip-the-line entry to minimize waiting and maximize your time. Check the inclusions on each tour page or ask our team if priority access is available for your chosen sites.

Your confirmation includes the exact meeting point and your guide’s contact details. Meeting points can vary by season and requirements and are always communicated in advance; hotel pickup can be arranged upon request when feasible.

Yes—Raphael Tours can accommodate wheelchair users and guests with mobility needs whenever the venue allows. Tell us your requirements when you inquire so we can adapt the route and pacing.

Absolutely. We offer kid-focused formats and interactive activities in Matera to keep younger travelers engaged while adults enjoy expert commentary.

Definitely. Because most of our tours are private, we can tailor timing, emphasis (art highlights, archaeology, food & wine, photography), and add specific attractions to suit your interests.

Inclusions are listed on each tour page and typically cover your private, licensed guide and any specified tickets (e.g., skip-the-line when stated). Transportation, meals, and gratuities are included only when explicitly mentioned.

Send your details via Contact Us or WhatsApp. A Raphael Tours operator will confirm availability, tailor the plan, and share a secure payment link. For team offsites or incentives in Matera, see Corporate Events.

Booking is quick, just takes a few easy steps but we do not accept instant bookings because most of our tours are customizable and tailored. Send your details via our contact form, email, or WhatsApp. Our operator typically replies within hours to confirm availability and finalize your private experience.

Share your date(s), city, group size, and any priorities (kids, accessibility, must-see highlights) via Contact Us or WhatsApp. We’ll check availability, refine the plan, and send a secure payment link.

Raphael Tours specializes in private, tailored experiences. A brief exchange ensures schedules, tickets, and special requests are aligned before you pay—keeping the process fast and flexible.

We provide secure Stripe payment links and accept bank wire transfers; if you prefer another method, ask your operator during the booking flow.

It depends on the tour/date and ticket requirements. Your operator will outline this when sending your payment link.

Immediately after payment, you’ll receive a confirmation with your tour summary, meeting point, guide info (when applicable), and day-of contacts.

Yes, subject to availability. For the fastest response, message us on WhatsApp.

Absolutely. Because Raphael Tours experiences are private, we’ll tailor timing, focus (art highlights, archaeology, food), and accessibility needs before issuing your payment link.

Many tours include skip-the-line tickets; check each tour page’s inclusions or ask via Contact Us.

Yes. We can issue invoices and support corporate procurement requirements.

Yes. We can also provide transportation, meals and other services for team-building, company events, incentive options, school groups, pilgrims etc. Contact us for a tailored quote.